Refund Policy

Effective Date: 1st November 2024

1. Introduction

At Ax Xpress, we strive to ensure a seamless shopping experience for both buyers and sellers. This Refund Policy outlines the conditions under which refunds may be issued for purchases made through our platform.

2. Eligibility for Refunds

Refunds may be granted under the following conditions:

• Damaged or Defective Items: If the item you received is damaged, defective, or not as described, you may be eligible for a refund.
• Incorrect Product: If you receive the wrong product or an item different from what you ordered, a refund may be processed.
• Non-Delivery: If your order does not arrive within the estimated delivery time frame, you may be eligible for a refund.
• Cancellations: Orders canceled within a specified timeframe before the item has shipped may be eligible for a refund.

3. Non-Refundable Items

Certain items are not eligible for refunds, including but not limited to:

• Digital Products: Digital goods, software, or downloadable products that have been accessed or downloaded.
• Final Sale Items: Products marked as "Final Sale" or "Non-Refundable."
• Perishable Goods: Items with a limited shelf-life, such as food, flowers, or health supplements.
• Customized Products: Custom-made or personalized products that have been created according to your specifications.

4. Refund Process

To request a refund, please follow these steps:

1. Initiate a Request: Contact our support team within 7 days of receiving your order to initiate a refund request.
2. Provide Proof: Share relevant information, including your order number, product details, and evidence of the issue (photos or videos, if applicable).
3. Return the Item: If required, send the product back to the seller in its original packaging with all included accessories.
4. Refund Approval: Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

5. Refund Methods

Refunds will be issued as follows:

• Original Payment Method: Refunds will be credited to the original payment method used during the purchase.
• Processing Time: Refunds typically take 5-10 business days to process once approved, depending on your bank or payment provider.
• Partial Refunds: In certain situations, only partial refunds may be granted (e.g., if the item is returned in a condition that is not its original state).

6. Shipping Costs

• Return Shipping: The cost of return shipping may be the responsibility of the buyer unless the return is due to an error on the part of the seller (e.g., incorrect item or damaged product).
• Non-Refundable Shipping Fees: Original shipping fees are generally non-refundable unless otherwise stated.

7. Exceptions and Special Cases

• Sellers’ Policies: Some sellers on Ax Xpress may have their own refund policies that differ from the platform's general guidelines. Please review the seller's specific policy before making a purchase.
• Bulk Orders: Refunds for bulk or wholesale orders may be subject to additional terms and conditions.

8. Changes to This Refund Policy

Ax Xpress Seller Center reserves the right to modify or update this Refund Policy at any time. Changes will be effective upon posting to our website, and we encourage you to review this policy periodically.

9. Contact Us

For questions or concerns regarding refunds, please contact our support team at: